This is what a GREAT telemarketer can do for you!! A great telemarketer is a telemarketer with a ton of expertise..in may facets of telemarketing.
A great telemarketer should be able to talk about what she does with ease, to train other telemarketers easily, able to get past gatekeepers, set solid appointments, generate excellent leads that CAN turn into sales over time/with some extra marketing efforts, make a sale when asked to.
A great telemarketer should get past the gatekeeper fast, without upsetting them. A great telemarketer should state the script fast and clear. A great telemarketer should know all the common objections ahead of time and be prepared to field them all. A great telemarketer should take copious notes and forward them daily. A great telemarketer MOST importantly should be able to change things until the calling works!
A great client should let the telemarketer go to get the job done. A great client should decide on all up front and make min. changes..just REAL important ones. A great client should return emails from a telemarketer. A great client should not start off a telemarketers morning with nasty emails. A great client should NEVER give up...if the calling does not work one way...ask the telemarketer to change it up and try something new.
I as a great telemarketer get real tired of clients who do not want to keep marketing the leads I create. I also grow weary of clients who give up if the calling is not so great the first couple days. I like it when a client lets me start the clock all over again and make some needed changes.
8 9 08 What does Lin Smith do for you when the calling is not going well?
Most telemarketers have NO idea what to do when the telemarketing is not going well. Lin knows MANY things to tweak to make the calling go better.
In fact...many times the first couple of days go poorly. Lin will be up late and work on making changes for you. She will give you numbers of ideas to choose from.
You need THEE most experienced telemarketer. 43 yrs of experience is alot of expertise in telemarketing. Use her free advice...when you hire her to do your telemarketing.
She sometimes pays more mind to what her clients need than even some of her clients have. She emails comments/ideas/questions and many times they don't even reply. Why is that? Because they give up when the telemarketing is not working perfectly right off the bat. NEVER give up. You need to work WITH the telemarketer when the calling is amiss.
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8 8 08 A Day in the Life of a Telemarketer! Hire a Telemarketer? Hire a lead generator? Hire an appointment setter? Want new customers? Want to grow your company?
Today..was not that great of a day for telemarketing results. I called over 50 numbers per hour. Some days I even call 90 numbers per hour. It depends on no answers and busy signals. The longer the hold times/complicated answering machines..the slower the calling goes.
The higher the percentage of calls per hour, the better the telemarketing results will be for your company.
You need to hire a telemarketer who is dialing fast and who never gives up. There will always be days when you are telemarketing when the odds are working against you.
The telemarketer needs to never give up.
IF the telemarketer is motivated and excited to do the calling, the no matter how the calling is going that day...the telemarketer will keep on trying to get results.
You need to hire a telemarketer who knows how to tweak the telemarketing to make it go better. That is what I can do for you.
A great telemarketer is one who never gives up. IF the script is not working, the telemarketer knows how to modify it to get better telemarketing resutls.
If everyone is not interested that day...the great telemarketer dials even faster..to make up for the lack of interest/results. It is a numbers game and the telemarketer is the one who can play the odds in his/her favor by dialing fast.
A great telemarketer knows when to step away from the phones if he/she is having a bad day with telemarketing. A quick break can turn around a bad telemarketing day.
The telemarketer who is great..never finds fault in the client...but will sit and think what the telemarketer can do better. Was I in a hurry/too pushy/did I sound like a typical telemarketer that day/was I rambling instead of straight forward/Did I get to feeling grouchy when things did not work out my way on the phones with the telemarketing that day?
When a GREAT telemarketer is done with the calling for that day...he/she will assess what he/she can do better to get better results the next day.
IF the client can assist by perhaps providing more targeted leads/ modify the times of day that the telemarketer calls/shorten up the script...then these issues can all be tightened up to get even better telemarketing results.
Every telemarketing day cannot be a great day. But, a great telemarketer will know how to take a bad day and learn alot from it and even help inform the client why it was a bad day.
Who is the client that I want to do training/consulting/telemarketing for ?
I want those who have an honest product, first and foremost. I want those who know 3 things they want said on the phones. I want those who know the top 3 things they want from my calling. I want those who want to send out emails/faxes/newsletters and postcards to keep the telemarketing results going. You may have to WORK the leads for a yr. to get them to close. When I go to the trouble to find a new potential client for you...I want to have your word that you will continue to work with them til they are ready to buy.
It is no longer easy to call a stranger and get them to buy in one call. Those days are long gone. We have to be information givers now. When you allow me to get emails/faxes/addresses/permission to send info...then you become the industry expert and eventually you will get that client.
I do not want lazy clients who JUST want a telemarketer to do calling and try to close in one call.
8 5 08 What is it that I love about telemarketing anyway? Why do I do this? Why have I done this for 43 yrs.? What do I enjoy about it?
I love telemarketing. It is a real challenge for me. It keeps me on my toes. You just never know who is going to answer the phone. They may have lost their spouse that day or the day before. You may have the challenge of getting them to listen or accept a call back when their children are not screaming. They appreciate it when you let them go and call back later. You never know if the secretary will like you or your voice. I like finding new ways to get past gatekeepers...with integrity.
I love to bond with people on the phone. I love to dial fast to beat the odds.
Telemarketing is a numbers game...and it is addictive for me. I love the challenge.
Call me today for a $200 full consult before you waste time and money with a telemarketing program that may not work.
8 4 08 Who needs a telemarketer? Hire a telemarketer? Hire a lead generator? Hire an appointment setter?
I have talked this subject over with thousands of businesses over the decades. Who needs a telemarketer? Do you? Will your program work? How do you know IF your telemarketing program will produce results? Do you need just a telemarketer? Do you need a lead generator? Where do you get the best leads from? What hours should you call? What businesses should you call? What time of day should your telemarketer do the calling?
I provide all these answers for you in just 4 hours. I have a $200 fee for this consult. You will not waste time and money when you have me do a telemarketing consult BEFORE you have your telemarketing done.
8 2 08 Got a new telemarketing client signed up today for one month. He is so clear and organized on exactly what he wants me to do. He has realistic hourly expectations. He has a great script. He knows the common objections to expect and how to overcome them. This makes the telemarketing go MUCH better. I love it when I don't have to babysit a client / bug them for what I need to do a GREAT telemarketing job for them.
I am real independant and all I need is:
Your telemarketing script/or I can write one for $200. Your leads/who to call from superpages.com/yahoo.com/maps or a phone book. Your payment, signed agreement. Your answers to my client questions. Common objections you expect and how you want them overcome. What you want me to study/learn before I start telemarketing.
Call today for free advice, or ask for a $200 review of any upcoming calling you are planning. This could save you thousands.
LInda
8 1 08
Today...I had to get serious with a client. Been doing calling for her for years...and all of a sudden...she is not providing me with the tools to get the job done.
Why is it that some clients are NOT as serious about building their business as I am?
It is a sad state of affairs when the telemarketer has to beg for leads.
That is why I say..I am no longer accepting those who are not serious about getting results.
There is alot of competition for you out there.
You have to be willing today...to do EVERYTHING it takes to get new clients.
Not just hire a telemarketer..but give them a GOOD target, with adequate numbers to call...AND also...be willing to work those leads...as they are precious..not just throw them away if they are not interested in one call.
That is like meeting someone in a bar and asking them to marry you in 5 min.
Set yourself/business up to be an industry expert in your field. Send out newsletters with the cutting edge information in your particular type of business.
Ask if they will receive emails/ faxes/newsletters/mailings and then do ALL of them. Mix it up, one per month. THEN you are maximizing what the telemarketer did. YOUR results will keep coming in for years.
Lin
8 1 08
Today I got a couple of emails from potential telemarketing clients. I look for clarity...I need to see that they have a clear idea of what they want done over the phone. I need to see that they have realistic hourly expectations.
I love to talk on the phone with potential telemarketing clients. This tells me alot..as I am used to communicating verbally.
IF You are not clear on what you want done by a telemarketing...call for free opinions or order my consult at $100.
IF you do not have a script that you know workds...have me write one...fee $200.
IF you want to really grow your business...consider sending a gift to a client/employee. www.attentiontodetailgifts.com guarantees satisfaction! SSL secure/online gift company/open 24/7.
Thank you, Lin Smith
7 30 08
I get alot of calls and emails daily from business owners who are THINKING about starting a telemarketing campaign.
This is what I have to say to you....call me!
For $100, I can do a review of your telemarketing ideas. I can help tweak your ideas where they will work. This is a small price to pay and can avoid unforseen pitfalls.
I can tell you once I do your review..how many results you can expect per hour, realistically.
I can write your telemarketing script for $200. This gives you full unlimited liscense to use it and up to 7 re-write. You need a great telemarketing script.
For $300, I can interview and hire your telemarketers. I know from decades of exposure to the telemarketing field..who will and who will not be a great telemarketer.
The last thing you want is an average telemarketer. What is a great telemarketer? One with passion, ability to call when receiving hang ups and no's all day long.
I have lots more on my what makes a great telemarketer list!
I get calls from past clients who want to re-start their calling. This is quite a nice thing. I totally understand the need to call when you just have the need and money.
I get alot of calls from potential clients..all over the US. When they call me to interview me and for I to interview them....I want to answer ALL of their questions..the more, the better that the telemarketing can go!
I even can come up with ways to make the telemarketing go better. I do this for free.
I enjoy every conversation that I have. That is why I am still a telemarketer..I love being on the phones.
Hiring a telemarketer can be a very scary/risky venture. You want to make sure you hire the BEST telemarketer/best lead generator/best appointment setter/best closer you can get. That is the purpose for calling and talking directly with the telemarketer.
Ask a ton of questions. Ask for references, credentials...etc. Ask why you should hire that person. LISTEN carefully to every answer. Give instructions of what you need to have sent via email and see that the telemarketer can listen and follow your requests. Make sure the telemarketer does not have the wrong tone of voice, pace in her voice..etc. The calls you make can tell you alot BEFORE you hire the telemarketer.
Remember...do ALOT more than just hire a telemarketer ...to get and keep your clients. For advice on promoting your business...email wes@thesaleswhisperer.com
When you want to be SURE to keep great employees and great clients, send them a surprise thank you gift. When you overnite a gift especially for a corporate client..you bond with them as others do not do...this puts you above the rest and makes YOU stand out. See www.attentiontodetailgifts.com for over 700 SSL secure gifts that will help you bond with your corporate clients and best employees!
Lin Smith
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7 28 08 Why did I become a telemarketer? Why am I still a telemarketer? Why should you hire a telemarketer?
I became a telemarketer when my father said women should not be sales people. I set out to prove him wrong back when I was in Junior High. He would only allow me to sell via the phones. I set appointments for his furniture store. Soon all the business men who knew my Dad saw the difference I made with cold calling. They referred my telemarketing business to other small businesses and corporations.
I still do telemarketing and telemarketing training today..because I have always had a passion for this. I know all the ins and outs of telemarketing training and telemarketing.
It is both a science and has a bit of luck involved in it as well. The science is the aspects of how to call, how to get past the gatekeeper, etc. The luck is who will answer, what mood are they in..etc.
I like working as an independant rep. doing telemarketing out of my home office.
In the past, when I have been in offices...I found so many around me who were jealous of the high results I could get selling, setting appointments, calling b2b.
I prefer to do the telemarketing and training, at this stage in my life..only with those who TRULY want results and make their telemarketing and telemarketing training a priority.
I have had some clients who do not supply me with a script and make me wait days for it. I have had some companies forget to send me leads to call from. When I ask a question via email..I like to get a response. When I get a client who handles these areas quickly and professionally..my results stay max! When I have to fight with a client to get the tools I need...the results go down.
Call today for your free interview with the best telemarketer/telemarketer trainer on the planet.
I have clients who come and go when they can afford telemarketing. Training is a strong forte of mine as well. When you need to hire a telemarketer, I will be a big help..as I know who to hire and whom not to hire.
I love to train telemarketers. Telemarketing is a passion of mine and with a forte of telemarketing training..you just cannot go wrong.
IF you ever want a free review of your script..just let me know. I know what telemarketing scripts work and which telemarketing scripts do not work to find you new customers.
When you need appointments to be set, I am your go to person. I can set appointments in my sleep...so to speak.
Setting a great appointment is the key. You and I must really talk at length to come up with the total package of what exactly will be a great appointment.
I have set appointments in the past and then after the telemarketing is done...find out that the client had no idea what he wanted from me or from the potential client during that appointment.
IT IS hard work to do telelmarketing. I take this very seriously. I put alot of time into consultations with you before we even begin the telemarketing/lead generation/appointment setting.
My sincere hopes is that you will contact me via the phone when you have un interruptible time and spend the time to discuss all the possible things I /a telemarketer/a telemarketer trainer can do to get your product /service promoted via the phones.
I take the wholistic approach. I have ideas on what makes a full promotional package. When you rely on JUST telemarketing to promote your company or your services..you are headed towards failure.
Telemarketers are just one cog in the wheel, so to speak. This is the information age. Consider giving your potential clients ALL they need to get to know you. WHEN they have gotten to know, like and trust you...then you will get them as a STRONG client/loyal client.
Would you go up to someone in a bar and just ask them to marry you the in the first minute? Exactly. You may be tempted...but you would scare them off.
Try thinking about asking them in the first call if you can tell them why your company is the best? Ask if you can tell them what you do better than anyone else? Ask if they have ever considered the services of _____ Your type?
Open the dialogue up with a question. Sounds silly, but you will lose those who are not interested in telemarketing calls or being sold via the phone. They will weed themselves out during this process.
Then ask if they have seen 2 possible problems..you chose the 2. Then use the last question and say..I am glad you answered that last question that way..that is exactly why we wanted to meet with you some time tomorrow. Is 10 or 1 best for you?
Setting a strong appointment is not just the telemarketer''s responsibility or blame. Call today to talk about your appointment setting scenario and how you can modify it for free to get maximum results.
When you go to an appointment..think about a Thank You gift. Or at least think about a weekly or monthly raffle for all who show up for their appointments or give you referrals. Referral marketing is a great way to get 5 new appointments and/or hot leads from one appointment. When you get referrals..you really need to thank the person referring business to you. See www.attentiontodetailgifts.com for great Thank You gifts! They have a 24/7 phone line with a live operator to assist you with all your corporate gift ideas. When a client has a birthday/anniversary/wedding/promotion, etc...www.attentiontodetailgifts.com is a great resource for corporate gifts as well.
You need to pick a corporate gift company that uses attention to detail. You only get one shot at making a great impression. That is why using www.attentiontodetailgifts.com is a great way to go..they DO put the attention to details into their process.
Lin
7 25 08
Today...I had a conversation with a potential client who expects 7 appointments per hour. This is what I am referring to when I say "unrealistic" expectations. I have set a record of 21 interested leads generated in just 2 hrs. That was HOT leads..where people went online and keyed in and asked for a call about some product or service they needed or wanted to buy.
The norm is more like 1-4 per hour.
It is important that the telemarketer first and foremost..be honest! When a telemarketer guarantees how many leads or appointments they can set in an hour...be aware. No one can really guarantee. It is always a gamble. It depends on how many people answer the phone when the telemarketer calls/disconnects/hang ups/no interest/call back later/do not call, etc.
IF you outsource your telemarketing to an individual in the US to do your B2B calling or to telemarket to homes...you want someone who is honest about what they can accomplish. You want to partner with someone who knows how they will do. The last thing you want is to sign up with someone and pay for telemarketing and get part of what you bargained for...that is lost telemarketing time!
With me, I have so much telemarketing and telemarketing training that I know exactly what to expect from the description of the telemarketing calling you explain to me.
Not only that...I will know know ways to tweak what you plan to do to get the maximum results..AND what else you/your employees can do to continue to work the leads I generate or the appointments I set...long after I have done your telemarketing.
The guarantee I give you is that I will call when I say I will call, I will state your script accurately, I will not get any unnecessary complaints and..if I have a day with zero telemarketing results for the calling I do for you...you will get credit back for that day.
Lin
7 24 08 Today I had a conversation with someone I have recently done telemarketing for. In 3 days...I found someone who decided to give him a big order..just the first order. The client was going to switch calling efforts. This happens alot..when clients don't understand ALL that it takes to get new customers /get more business from them etc.
When all that is being done to get new customers..is just telemarketing...it is unrealistic pressure on the business and unfair to the telemarketer.
I don't know if many really understand HOW hard it is to call and find a new customer. Then...their job is to call/get an order/make them happy with the first order and get more business.
I can find new potential clients usually at the rate of 1-3 per hr. But the rest is up to the client.
It is like the person who puts the for sale sign in a yard. They put a sign out to gather interest. BUT if the people don't go look at the house..or forget their appointment or don't like the house or the financing falls thru..it is not the telemarketer's fault.
IF you hire me or any other telemarketer..just think about realistic goals and ALL you can do to make the telemarketing integrated into your business.
For free ideas...call me!
Your business is my top priority.
7 23 08
Just heard from a potential client today. Will call her Vicki. We talked about closing the sale of leads given to her by the telemarketer. We talked about telemarketing to get the best results and how she can close more leads.
She really understood that telemarketing is PART of the process to build a business.
When a company thinks that the telemarketer is the "Be All and End All" they are headed no where. As much as I represent and respect the telemarketing field, I know that there is MUCH more that a company needs to do in today's savvy market ...to succeed and grow your client base.
It starts with excellent telemarketing training, then picking the best telemarketer for your program, making sure those whom the leads are given to can close..and work the leads until they do close.
Your company needs to re-think what it takes to grow during a recession. This is a new breed of consumers. They are educated and cautious and in this information age..that is exactly what they want.
It takes up to 10 times for someone to know, like and trust you.
A telemarketer MAY get someone from not interested to interested in seeing your information or meeting with you in person/via the phones.
That is where the responsibility of the telemarketer ends. Whom does the telemarketer pass the baton to? Will they handle it in the same manner/with the same tone? Will they send emails/faxes/flyers/newsletters ..and become the industry expert until the consumer is ready to buy?
How well can you close? How patient will you be? How much follow thru will you be willing to do...to really grow?
I want to hear them articulate what they have to promote. I want to know if their expectations are thought out and realistic. I want to get a sense if we are a good fit for one another. I have to be able to feel their passion, know it is something honest, understand exactly what they want promoted and KNOW it is something I can do AND do excellently ..before I would want to commit to take on the project.
Most telemarketers will take on anything that comes their way. Not so with me. I turn more projects away for the above mentioned reasons.
What calling do I do the best at..depends highly on the bond I have with the client. I am not any longer cold calling for Insurance or Financial Advisors..ONLY warm or hot calling.
I know that with my 43 yrs. exp., that I know what I do well and what I do not.
Be sure to consider having me write your scripts and perhaps hire/train your telemarketers.
Why am I the best on the planet? I never give up. I WILL find a way to get the job done..no matter how many times we have to tweak things..I will find a way..to get you results.
IF you have a day when I get no results...I will add that calling day back to you.
Calling is my passion. My forte is calling and bonding with people. That is why I am great at this. I am not coming across like a sales person. I act like I am the neighbor talking over the fence just recommending someone to them..and it works!
I can get more done in just 2 hrs. per day than most telemarketers can do in 4 to 8 hrs.